1. Who we are
“MarketMind Prime,” “we,” “us,” and “our” refer to the operating entity behind the Services. You can reach us at support@getmarketmind.com.
2. Eligibility
You may use the Services only if all of the following are true:
- You are at least 18 years old (or the age of majority in your jurisdiction).
- You can form a binding contract with us under applicable law.
- You are not located in, ordinarily resident in, or a national of any country or territory subject to comprehensive sanctions by the United States, the United Kingdom, the European Union, or another government having jurisdiction over us.
- Copy trading and the use of broker accounts are legal where you reside.
We may require identity verification (KYC) before you can deposit funds, withdraw, or access higher-tier features. We may refuse, suspend, or terminate access if we cannot reasonably verify your identity, source of funds, or ongoing eligibility.
3. Accounts and security
You are responsible for safeguarding your login credentials, any devices you use to access the Services, and any activity that occurs on your account. Notify us immediately at support@getmarketmind.com if you suspect unauthorized access. We strongly recommend enabling two-factor authentication.
4. Trading risk disclosure (read carefully)
Trading foreign exchange, contracts for difference (CFDs), commodities, equities, and crypto assets carries a high level of risk and may not be suitable for every investor. You can lose part or all of your invested capital. Past performance of any strategy or provider is not indicative of future results.
MarketMind Prime is a technology platform. We are not a broker, dealer, custodian, registered investment adviser, or financial planner. Funds are held by your chosen regulated broker, not by us. We do not provide personalized investment advice; nothing on the Services is a recommendation to buy, sell, or hold any financial instrument. Decisions to follow a strategy provider, allocate capital, or accept performance fees are yours alone.
5. The Services
5.1 Copy trading
When you subscribe to a strategy, you authorize MarketMind Prime to mirror the provider’s trades on your connected broker account during the provider’s declared trading sessions, subject to your allocation, risk settings, and any safety controls you configure. You can pause, stop, or change allocation at any time.
5.2 Strategy provider services
If you publish a strategy, you grant investors the right to copy your trades during your declared sessions, you set your fee model (subscription, performance, or both), and you agree to operate truthfully, refrain from deceptive marketing, and comply with any platform policies and applicable laws.
5.3 Partnership program
If enrolled, you may earn 10% recurring commission on subscription invoices paid by users you refer through your unique link. Commissions are calculated on net amounts actually received by us, are subject to clawback for refunds and chargebacks, and are paid out monthly after admin review.
5.4 Chat and WhatsApp support
Our website chat widget and WhatsApp number are operated to answer questions, capture leads, and provide support. Conversations are stored to enable continuity across agents, audit support quality, and improve our automated responses. See our Privacy Policy for details.
6. Fees, billing, and refunds
- Platform access is billed monthly or weekly, in advance, based on the plan you select. Pricing for each plan is displayed at sign-up and on the pricing page.
- Strategy fees are set by each provider — a fixed subscription, a percentage of new profit using a high-water mark, or both. Performance fees only apply to gains above the previous equity peak.
- Invoices are due within 48 hours. A grace period applies before access restrictions take effect. Continued non-payment may result in suspension or cancellation.
- Subscription fees are non-refundable except where required by law. Performance fees already debited are non-refundable once trades are closed and settled.
- We may change pricing on prospective billing periods with reasonable notice (at least one full billing cycle).
7. Acceptable use
You agree not to:
- Use the Services for any unlawful purpose, including market manipulation, money laundering, terrorist financing, sanctions evasion, or fraud.
- Misrepresent your identity, age, residency, source of funds, or trading credentials.
- Reverse engineer, scrape, frame, or interfere with the Services or attempt unauthorized access.
- Use the Services to harm, harass, defame, or impersonate any person.
- Provide false performance data as a strategy provider, or otherwise deceive investors.
- Bypass risk controls, kill switches, or any other safety mechanism.
We may suspend or terminate access for any violation, with or without notice, and we may report unlawful activity to law enforcement and relevant regulators.
8. Third-party services
The Services rely on third parties — brokers (Exness, IC Markets, Pepperstone, XM, HFM, FxPro), market-data and infrastructure providers (e.g., MetaApi), payment processors, communications providers (e.g., the WhatsApp Business Platform, email delivery providers), and identity-verification vendors. Their terms and privacy practices apply to your use of those services. We are not responsible for interruptions, errors, or losses caused by a third party, except to the limited extent required by applicable law.
9. Intellectual property
We and our licensors own the Services, including the software, trademarks, content, and data we create. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Services for their intended personal or business purpose. You retain ownership of the data you submit; you grant us a worldwide, royalty-free license to host, process, and display that data solely as needed to operate the Services.
10. Disclaimers
The Services are provided “as is” and “as available” without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, or uninterrupted availability. We do not guarantee that any strategy will be profitable, that copy trading will execute without slippage or error, or that broker connections will be uninterrupted.
11. Limitation of liability
To the maximum extent permitted by law, MarketMind Prime and its affiliates, directors, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, trading opportunities, or goodwill, arising out of or in connection with the Services. Our aggregate liability for direct damages will not exceed the greater of (a) the platform-access fees you paid to us in the twelve months before the claim arose or (b) one hundred US dollars (USD 100). Some jurisdictions do not allow these limitations; in those jurisdictions, our liability is limited to the maximum extent permitted by law.
12. Indemnification
You agree to indemnify and hold MarketMind Prime harmless from any claim, demand, loss, or expense (including reasonable legal fees) arising from your use of the Services, your violation of these Terms, or your violation of any law or third-party right.
13. Termination
You may stop using the Services at any time. We may suspend or terminate your access if you breach these Terms, if we are required to by law, or for safety, security, or compliance reasons. Sections that by their nature should survive termination (including risk disclosures, IP, disclaimers, limitation of liability, indemnity, and dispute resolution) will survive.
14. Changes to these Terms
We may update these Terms from time to time. Material changes will be communicated by email, in-app notice, or both, and will take effect no sooner than thirty days after notice. Continued use of the Services after the effective date constitutes acceptance.
15. Governing law and disputes
These Terms are governed by the laws of the jurisdiction where MarketMind Prime is operated, without regard to conflict-of-law principles. Disputes will be resolved by confidential binding arbitration on an individual basis, except where prohibited by law and except for actions to protect intellectual property or seek injunctive relief. You waive any right to participate in a class action or class-wide arbitration to the extent permitted by law.
16. Contact
Questions about these Terms? Email support@getmarketmind.com.